Who provides the service
PermitLane is provided by SPAKLABS AI INC. Contact hello@permitlane.ca for support, privacy requests and account recovery. Support is best effort on Alberta business days, with no guaranteed response time.
What PermitLane does
PermitLane organizes permit requirements, responsibilities, dates, document records and recorded outcomes. It presents the next action from the project’s recorded state.
Your company is responsible for authorized access, accurate records, technical work, professional advice where needed, municipal accounts, applications, fees and communication with the authority.
PermitLane does not submit applications, expedite municipal review or guarantee completeness, acceptance, timing, approval or inspection results. Record an external event only when it has actually occurred.
Use only company access and information you are authorized to use. Do not share account credentials, bypass access controls or use a homeowner link as access to the full project.
Published playbooks cover the municipalities and project types listed in the project coverage section at permitlane.ca/#coverage when you buy, within each playbook’s stated scope; coverage expands only when additional playbooks are published. Project AI processing is available for permit applicability only. The processing notice at the project action identifies the data sent and the model provider. Payment does not guarantee an AI result or municipal approval.
PermitLane takes an encrypted backup of company records and accepted files every night and keeps the seven most recent copies outside the application host. Keep your original files and export your records regularly: a backup is a recovery aid, and recovery of lost customer data is not guaranteed.
Price and yearly renewal
Annual Starter is CAD 600 per company per year, plus applicable tax shown before payment. The full amount is billed at purchase and each yearly renewal until cancelled. CAD 50/month is the monthly equivalent, not a monthly payment option. The annual price saves CAD 108 compared with twelve CAD 59 monthly payments. The same Starter capacities and monthly/daily model limits apply; annual billing does not reset usage or multiply allowances. Canadian billing addresses are required.
Choosing a paid subscription
Your verified company Owner must explicitly choose the offered subscription and accept its released terms and privacy notice before Stripe-hosted checkout. A trial requires no card and never converts automatically. Payment starts a separate paid term; unused trial days provide no credit or proration. Your company, records and capacity usage remain unchanged. A consumed trial never restarts.
Enter legal billing details and card information only on the hosted payment page. Returning to PermitLane does not confirm payment. Paid access begins only after PermitLane verifies the payment and subscription. If confirmation is delayed, check the existing billing status rather than creating another subscription.
Included capacity
Three active members, including the Owner; unexpired invitations reserve seats. Five active and 50 retained projects. Draft and paused projects count as active. Closed and cancelled projects count as retained. Files have a 5 GiB retained logical-byte limit and a 10 MiB limit per file; retained revisions and pending or quarantined uploads count.
Included model work is limited to 100 dispatched attempts per company per UTC month, 100 per UTC day and USD 25 per UTC month. Retries and uncertain outcomes count. The same limits apply to monthly and annual billing, with no automatic overage charges or guarantee of successful results.
At a limit, PermitLane blocks the operation needing more capacity. Authorized reading, export, recovery and safe access revocation remain available within the applicable access period. Capacity does not authorize automatic deletion or an invented permit answer.
Cancelling renewal
The Owner can stop future yearly renewal through Billing and subscription management. Cancellation preserves access through the verified paid-through instant shown in the account. Reversing cancellation before expiry resumes the same subscription. Routine partial-year proration, credits and switching existing subscriptions between monthly and annual billing are not included.
Refunds
The authorized Owner may request a full refund of the first annual payment within 14 days of its confirmed UTC instant by contacting hello@permitlane.ca. A qualifying request receives the refund after requester and payment verification. Later duplicate, error or service-failure refund requests receive individual review. Applicable statutory rights take precedence. A full refund ends paid writes and future renewal; it does not restart the trial.
Payment problems and disputes
An initial payment must be confirmed before paid activation. After a failed renewal, new resources, provider-cost work and public homeowner links stop at the last verified paid-through instant. Existing manual work remains available for 72 hours, then only authorized read, export, recovery and safe revocation remain during the access window.
A verified dispute suspends new paid work and public homeowner links while reviewed. Recovery and export remain subject to company authority. An unresolved dispute holds deletion. Uncertain payment information never extends the last verified paid term, and a subscription update cannot silently clear a preservation hold.
Financial records and company deletion
SPAKLABS AI INC. retains the minimum financial records needed to support its transactions: billing identity and address, accepted offer and policy versions, invoices and receipts, service periods, amounts and taxes, payment references, and relevant refund or dispute outcomes. The ordinary minimum is six years after the end of SPAKLABS’ last relevant fiscal period. Filing, adjustment, appeal or preservation requirements may require longer retention. Records are reviewed when their retention period ends; deletion depends on whether their purpose and applicable holds have ended.
The financial-retention period does not extend the retention of project content or the trial’s 24-month eligibility record. Project names, site addresses, drawings and uploaded evidence must not enter financial custody unless specific evidence is required for an actual dispute, with a recorded purpose and review date.
When paid access ends
Authorized reading, export, recovery and safe revocation remain available for 60 days after the verified paid-through instant for cancellation or failed renewal, or after the verified full-refund or dispute cutoff. The 72-hour manual-work grace does not extend this window. Public homeowner links stop at the original cutoff. A dispute hold prevents deletion without restoring writes.
Transactional notices are scheduled at the cutoff and 30 and 53 days later. A failed, missing or uncertain delivery requires review before deletion. Normal access closes after 60 days, followed by a seven-day disposition review; silence alone never authorizes deletion.
Export and deletion review
Before company deletion, PermitLane must resolve notice delivery and preservation holds, and verify a complete export package with the authorized customer’s acknowledgement, or the customer’s explicit verified request declining export and requesting deletion. A prepared download, incomplete package or silence is insufficient. A hold suspends deletion without restoring normal product writes.
Corrections add records instead of rewriting earlier submission, review, inspection or activity history. Accepted evidence has no automatic age-based deletion during entitled use. Reviewed company deletion is a separate maintenance operation and must preserve identities or records still required by another retained company.
Company deletion requires completed export or an explicit verified decision declining export, notice review, the seven-day review period and resolved preservation holds. Before deleting paid-company operational data, SPAKLABS AI INC. must verify that the necessary financial records are complete and held in restricted Canadian custody under its control. Deleting PermitLane records does not confirm deletion of copies held by providers.
Deletion of paid-company data is not yet available. You can contact hello@permitlane.ca to request an export or retention review. Continued retention must have a recorded purpose and review date.
What changed in version 3
Version 3 corrects one paragraph of version 2 — PermitLane now takes an encrypted backup of company records and accepted files every night and keeps the seven most recent copies outside the application host, where version 2 said recurring backups were not yet available; keeping your original files and exporting your records regularly is still asked of you, because a backup is a recovery aid and recovery of lost customer data is not guaranteed — and changes nothing else: the CAD 600 annual price, the monthly equivalent and the saving it states, the included capacities, the model limits, the 14-day first-payment refund window, the cancellation rule and the coverage sentence version 2 corrected are carried over unchanged, and versions 1 and 2 stay published at their own paths with every acceptance recorded against them.